Terms and Conditions
Last Updated: 28.05.2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the QBet website, located at casinoqbet.co.uk (“Website”).
1.2. By registering an account or using any services on this Website, you confirm that you have read, understood, and accepted these T&Cs, along with our Privacy Policy and Responsible Gambling Policy.
1.3. If you do not agree with any part of these T&Cs, please do not use or access the Website.
2. Definitions
- Player/User/You: Any person who registers or uses the Website.
- Account: A personal profile created and maintained by the Player.
- Games: All casino, live casino, and other gaming products offered on the Website.
- Operator: The legal entity licensed and authorised to operate the Website under the UK Gambling Commission (UKGC).
- Bonus: Any promotional offer including free spins, bonus funds, or other incentives.
3. Eligibility and Compliance
3.1. You must be at least 18 years old and meet all legal requirements to gamble in the United Kingdom.
3.2. It is your responsibility to ensure that your use of the Website complies with all applicable laws, including local restrictions.
3.3. Employees of QBet, its affiliates, subsidiaries, and their immediate family members are prohibited from registering or playing.
4. Account Registration and Security
4.1. Each Player is permitted only one Account. Multiple accounts or shared access from the same device, IP address, or household are strictly forbidden.
4.2. You must provide accurate, complete, and up-to-date information during registration, including full name, date of birth, residential address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your Account.
4.4. QBet reserves the right to verify your identity at any time by requesting official documents such as a passport, driving licence, utility bill, or bank statement.
4.5. Accounts containing false or misleading information may be suspended or closed, and any associated winnings may be forfeited.
5. Deposits and Payments
5.1. Deposits must be made using payment methods registered in your name.
5.2. Minimum and maximum deposit limits apply and are detailed within the Banking section of the Website.
5.3. QBet does not charge fees for deposits; however, your payment provider may apply charges.
5.4. We do not provide credit or loan services; all funds deposited must be your own.
5.5. Suspicious deposit activity may lead to account suspension pending investigation.
6. Withdrawals
6.1. Withdrawals will be processed using the same payment method as deposits wherever possible.
6.2. Withdrawal limits and processing times are outlined in the Banking section.
6.3. Verification of identity and source of funds may be required before withdrawal approval, in compliance with UKGC regulations and anti-money laundering policies.
6.4. While QBet endeavours to process withdrawals promptly, delays caused by third-party payment providers are beyond our control.
6.5. To close your Account and withdraw your full balance, please contact Customer Support.
7. Inactive and Dormant Accounts
7.1. Accounts with no login activity for 6 consecutive months will be classified as inactive.
7.2. Inactive Accounts with a positive balance may incur a monthly inactivity fee, which will be communicated in advance.
7.3. Accounts with zero balance may be closed after a prolonged period of inactivity.
7.4. Dormant accounts can be reactivated by contacting Customer Support and verifying your identity.
8. Responsible Gambling
8.1. QBet is committed to promoting responsible gambling and provides a range of tools including deposit limits, loss limits, session time limits, and self-exclusion options.
8.2. If you feel that gambling is becoming a problem, please use these tools or contact our support team for assistance.
8.3. For further support, players can visit the UK Gambling Commission’s official website or organisations such as BeGambleAware.
9. Prohibited Conduct
9.1. The following activities are strictly prohibited:
- Fraud, money laundering, or any illegal behaviour;
- Use of bots, automated software, or any device to manipulate gameplay;
- Cheating, collusion, or game manipulation;
- Opening multiple accounts or account sharing;
- Using VPNs or proxies to bypass geographical restrictions or terms.
9.2. QBet reserves the right to suspend or close accounts and withhold winnings if misconduct is suspected.
10. Bonuses and Promotions
10.1. All bonuses and promotions are subject to specific terms and wagering requirements, which must be adhered to as detailed on the Promotions page.
10.2. Bonus abuse, including but not limited to multiple accounts or collusion, is prohibited and may result in forfeiture of bonuses and winnings.
10.3. Bonuses may have expiry dates and game restrictions; please review individual promotion terms carefully.
11. Game Fairness and Technical Issues
11.1. All games operate using certified Random Number Generators (RNGs) and are regularly audited to ensure fairness.
11.2. QBet reserves the right to void bets or winnings resulting from technical errors, software malfunctions, or breaches of these T&Cs.
12. Limitation of Liability
12.1. QBet is not liable for any losses or damages arising from use of the Website, including but not limited to technical failures, interruptions, or delays.
12.2. You play at your own risk. Our total liability shall not exceed the amount of your last deposit.
12.3. We are not responsible for third-party websites linked from our Website or their content.
13. Data Protection and Privacy
13.1. Your personal data is collected, stored, and processed in accordance with our Privacy Policy and UK data protection laws, including the UK GDPR.
13.2. We employ industry-standard security measures to safeguard your information.
13.3. For more information, please review our Privacy Policy available on the Website.
14. Intellectual Property
14.1. All content, trademarks, logos, and materials on the Website are the property of QBet or its licensors.
14.2. You may not reproduce, distribute, or modify any content without prior written consent from QBet.
15. Complaints and Dispute Resolution
15.1. If you have a complaint, please contact our Customer Support team for prompt resolution.
15.2. Should a dispute remain unresolved, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.3. All formal complaints and disputes must be submitted in writing.
16. Changes to Terms
16.1. QBet reserves the right to amend these T&Cs at any time.
16.2. Significant changes will be notified to you by email or via the Website.
16.3. Continued use of the Website after such changes constitutes acceptance of the updated terms.
16.4. It is your responsibility to review these T&Cs regularly.
17. Contact Information
For any questions, support, or to exercise your rights under these T&Cs, please contact us at:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using QBet, you confirm that you have read, understood, and agreed to these Terms and Conditions.