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Privacy Policy

Welcome to QBet. This Privacy Policy describes how we, QBet, registered and operating in the United Kingdom, collect, use, store, and disclose your personal data when you access or use our website and services at casinoqbet.co.uk. By using our services, you agree to the terms of this policy. If you do not agree, please refrain from using our platform.

1. Data Controller

QBet is the data controller responsible for your personal information. Our registered office is in the United Kingdom. For any questions or concerns regarding your data or this Privacy Policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following personal data categories when you interact with our services:

• Full name
• Email address
• Contact telephone number
• Residential address
• Date of birth and gender
• IP address and device information (including browser type and operating system)
• Usage data such as log-in times, session duration, and location data
• Account registration and profile details
• Payment and transaction history, including deposits and withdrawals
• Communications with customer support and any content you submit
• Identification and verification documents to comply with legal and regulatory obligations
• Optional sensitive data you choose to provide (e.g., health information for responsible gambling purposes)
• Data obtained from third parties for fraud prevention, credit checks, and responsible gambling assessments

3. How We Use Your Information

Your personal data is used strictly for legitimate purposes, including but not limited to:

• Creating, managing, and maintaining your account
• Verifying your identity and age to comply with UK Gambling Commission regulations
• Processing financial transactions such as deposits, withdrawals, and payments
• Monitoring and promoting responsible gambling and preventing fraud or money laundering
• Communicating important updates about your account or our services
• Administering promotions, bonuses, competitions, and loyalty programmes
• Personalising your experience by tailoring offers and content based on your preferences and behaviour
• Improving and developing our products, services, and website functionality
• Conducting data analytics and compiling reports for business and regulatory purposes

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on one or more of the following legal bases to process your personal data:

• Your explicit consent, where applicable
• Performance of a contract with you
• Compliance with a legal obligation, including gambling laws and anti-money laundering regulations
• Our legitimate interests, such as improving our services and preventing fraud, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or to comply with legal and regulatory requirements. Generally, data is kept for up to five years following account closure or inactivity. Certain information may be retained for longer periods where required by law, such as records related to responsible gambling or investigations.

6. Marketing Communications

If you consent, we may send you marketing messages about our products, services, or those of selected partners. You may withdraw your consent or update your preferences at any time via your account settings or by using the unsubscribe link in any marketing email.

7. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website by:

• Enabling essential site functions and security
• Remembering your preferences
• Analysing site performance and user behaviour
• Delivering personalised advertising where permitted

You can manage or disable cookies through your browser settings; however, some cookies are necessary for the proper functioning of the site.

8. Sharing and International Transfers

Your personal data may be shared with:

• Third-party service providers such as payment processors and software vendors
• Regulatory authorities and law enforcement agencies as required by law
• Fraud prevention and identity verification agencies
• Affiliated companies within the QBet group
• Other parties with your explicit consent

Where we transfer data outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Security Measures

We implement robust technical, physical, and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security audits.

10. Your Rights

You have rights under UK data protection laws, including:

• The right to be informed about how your data is used
• The right to access your personal data
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data in certain circumstances
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time without affecting prior lawful processing
• The right to object to automated decision-making, including profiling, that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframes.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Complaints

If you have concerns about our data handling, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent regulator for data protection in the UK. Visit their website for more information: https://ico.org.uk.

13. Responsible Gambling

At QBet, we are committed to promoting responsible gambling. If you feel you need help or advice, we encourage you to visit organisations such as GamCare, which provide confidential support and resources.

Last updated: June 2024